At PuraVida, customer satisfaction is our priority.

• Due to the nature of grocery products, we do not accept returns on perishable items such as dairy, fresh produce, or frozen foods.
• Refunds or replacements are only provided in case of damaged, expired, or incorrect items.
• Any issues must be reported within 24 hours of purchase or delivery.
• Approved refunds will be processed within 5–7 business days.

We reserve the right to verify claims before issuing refunds.